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What type of policy did you have a claim with?
Auto accident
auto damage (no accident)
homeowners
business property
business liability

Which Insurance company?
Commerce/Citation
Travelers
Plymouth Rock
Bunker Hill Insurance
Peerless
National Grange
Merrimack Mutual
Cambridge Mutual
Preferred Mutual
Hanover
other

How long did it take to settle the claim?
Less than two weeks
2-3 weeks
3-4 weeks
4-5 weeks
5-6 weeks
more than 6 weeks

On a scale of 1 - 10 where 1 is extremely dissatisified and 10 is extremely satisfied, please rate the following:

1. When taking the initial call, the customer service person from the insurance claim department was prompt and courteous?
1 2 3 4 5 6 7 8 9 10

2. The insurance appraiser/adjuster contacted you in a timely manner to help settle the claim?
1 2 3 4 5 6 7 8 9 10

3. The insurance appraiser/adjuster was friendly and courteous.
1 2 3 4 5 6 7 8 9 10

4. From start to finish, the insurance appraiser/adjuster processed your claim in an efficient manner?
1 2 3 4 5 6 7 8 9 10

5. Please rate your satisfaction level with the explaination of the claims process by Markham Priest Insurance.
1 2 3 4 5 6 7 8 9 10

6. Markham Priest was available to discuss the claim.
1 2 3 4 5 6 7 8 9 10

7. Markham Priest Insurance was friendly and courteous.
1 2 3 4 5 6 7 8 9 10

8. Based on the claim, can you rate your overall satisfaction level with claims service / process?
1 2 3 4 5 6 7 8 9 10

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